Privacy Policy

Nova Communications Ltd, trading as NovaComms, is committed to protecting your privacy and handling your personal information responsibly.

This policy explains how we process personal information under the UK General Data Protection Regulation and the Data Protection Act 2018.

NovaComms is the trading name of Nova Communications Ltd.

We provide business telephony, broadband, Microsoft Teams Calling, mobile and related consultancy and support.

Depending on how you interact with us, we may collect:

• Your name, job title and organisation.
• Your email address, telephone number and business address.
• Information supplied through forms, emails and calls.
• Details of your current services, suppliers and requirements.
• Quotation, order, contract, billing and support records.
• Technical website usage information where applicable.

We may collect information when you:

• Complete a form or contact us.
• Request advice, a quotation or a proposal.
• Purchase or use a product or service.
• Request support or attend a consultation.
• Use our website or future customer portal.

We may also receive lawful business information from suppliers, referral partners and publicly available sources.

• Respond to enquiries and understand requirements.
• Prepare recommendations, quotations and proposals.
• Process orders and deliver services.
• Arrange installations, migrations and number porting.
• Provide support and manage customer accounts.
• Communicate service, billing and contractual information.
• Protect and improve our website, systems and services.
• Meet legal, regulatory and contractual obligations.

We do not sell your personal information.

• Contract: to provide requested products or services.
• Pre-contractual steps: to provide advice or quotes.
• Legal obligation: to comply with applicable law.
• Legitimate interests: to operate, secure and improve our business where your rights do not override those interests.
• Consent: where you give permission for a particular purpose.

We may contact business customers and prospects about relevant NovaComms services where permitted by law.

You may opt out of marketing at any time. Necessary service and account messages may still be sent.

We may share information where necessary with telecommunications, broadband, cloud, software, equipment, hosting, accounting, payment and professional service providers.

We expect organisations processing information for us to protect it and use it only for authorised purposes.

Some providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate legal safeguards are used.

We retain information only for as long as reasonably necessary for the purpose collected, including legal, accounting, contractual, support and dispute-resolution requirements.

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, alteration, misuse and disclosure.

No internet or storage system can be guaranteed to be completely secure.

• Request access to information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion where appropriate.
• Request restriction or object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

These rights may be subject to legal exceptions. We may need to verify your identity.

Our website may use essential cookies and, where introduced with the required consent, optional analytics technologies. See our Cookie Policy for more information.

NovaComms may use artificial intelligence and automated tools to assist with enquiries, discovery, recommendations, administration and support.

We aim to use these tools responsibly, securely and transparently. Important commercial, technical or support decisions may be reviewed by a person where appropriate.

We are not responsible for the privacy practices, security or content of third-party websites linked from our website.

We may update this policy when our services, systems, legal duties or use of technology change. The current version and update date will be published here.

Contact Nova Communications Ltd, trading as NovaComms, on 03303 200001 or at privacy@novacomms.com.

You may also complain to the Information Commissioner's Office if you are dissatisfied with how your information has been handled.